FAQ

Your Crypto Journey at

Looking to fill up your crypto wallet or venturing into the world of Bitcoin for the first time? is your go-to destination, and we're here to guide you through the process.

Purchasing Bitcoin or any other cryptocurrency is a breeze. Simply select the 'Buy Crypto' option when you're finalizing your deposit method.

A new window will pop up requesting some basic information. If it's your inaugural crypto acquisition with us, you'll also need to verify your email address and complete a quick verification procedure.

Why the extra steps? We partner with an external service, akin to many currency exchange platforms, necessitating this additional verification for your security.

When you're verifying your email, you'll receive a four-digit code to input on MoonPay's registration form.

During the verification with MoonPay, you might be asked to upload a selfie. Fear not—this picture is solely used to confirm your identity and is promptly deleted post-verification. This step requires a mobile device, so if you're on a PC or laptop, you'll need to scan a QR code or use a link provided at the bottom of the screen to get a special SMS.

Once verified, you're all set to purchase cryptocurrency using Visa or Mastercard, or even through Apple/Google Pay—simplicity at its best.

Your new digital assets will swiftly make their way to your account, perhaps even before you finish your cup of tea or coffee!

Any confusion? We've got answers to your most common queries!

What is MoonPay?

MoonPay is our trusted cryptocurrency exchange partner, offering an easy route to buy popular cryptocurrencies like Bitcoin, Ethereum, and Bitcoin Cash.

How fast will my deposit go through?

Crypto purchases via MoonPay credit your [Casino Name] account almost instantly post-confirmation. Occasionally, blockchain traffic can cause slight delays. These are beyond our control, but rest assured, your deposit will join the blockchain queue and be processed as soon as possible.

Why must I verify again?

MoonPay operates separately, necessitating its own registration and verification process to use their services. We've chosen a partner that ensures this process is streamlined and swift for your convenience.

What payment methods are accepted?

We've partnered with MoonPay because of their extensive payment options to suit diverse preferences, including Visa/Mastercard and various pay services like Google Pay, Apple Pay, and Samsung Pay. Available methods may vary by region.

What about fees?

Typically, cryptocurrency transactions involve certain fees. Currently, MoonPay charges a fee of 4.5% (minimum €3.99), and that's it—no additional charges from our end. We strive to keep client costs low.

What's required for registration and verification?

Requirements may vary by country and region. Generally, MoonPay asks for your email, phone number, ID photo, and a selfie, with additional details possibly needed in certain cases. If you follow MoonPay's guidelines and submit the necessary documents, verification should take just a few minutes.

Which countries and regions are supported?

MoonPay has its own territorial restrictions, so it might not be available to all players. You can check MoonPay's availability in your country here.

Still got questions? Reach out to our support team — we're eager to assist!